Why this matters

An IRS identity verification notice pauses processing of your return or refund until you confirm your identity. Ignoring it can delay refunds, create tax-account problems, and leave you vulnerable if someone else used your information. The steps below give a clear, secure path to resolve the notice and protect your finances.

Step 1 — Read the notice carefully

  • Note the letter/notice number, deadline, and the exact instructions. The IRS usually mails these notices; common identity-related letters include 5071C and similar identity-verification notices. See the IRS identity verification page for official guidance: https://www.irs.gov/identity-theft-fraud-scams/identity-verification-and-fraud-alerts (IRS).
  • Do not reply to emails or click links in unexpected messages—IRS initial contacts about identity verification are mailed.

Step 2 — Confirm the notice is legitimate

  • Use the phone number on the mailed notice or visit the IRS identity verification page linked above. If you prefer to call the IRS, find the phone numbers on IRS.gov—not from any email or text message.

Step 3 — Gather the documents you’ll likely need

Common documents the IRS accepts:

  • Government photo ID (driver’s license, state ID, passport)
  • Social Security card or Social Security Administration record
  • Prior-year tax return or tax transcripts (use IRS Get Transcript if needed)
  • Wage documents (W-2, 1099) or business records that match the return
  • Proof of address (utility bill, bank statement, lease)

Step 4 — Respond securely and promptly

  • Use the secure verification methods listed on the notice: either the IRS online Identity Verification Service, the phone number on the letter, or the return envelope provided. Following the notice’s instructions is the fastest way to clear the hold.
  • If the notice directs you to an online link, type the IRS web address yourself rather than clicking an email link.

Step 5 — If you suspect identity theft, take additional actions

  • File IRS Form 14039 (Identity Theft Affidavit) if the IRS or you confirm someone used your SSN to file a return or fraudulently claim a refund. See Form 14039 information on IRS.gov.
  • Report identity theft to IdentityTheft.gov (FTC) to get a personalized recovery plan and identity-recovery documents: https://www.identitytheft.gov (FTC).
  • Place fraud alerts or credit freezes with the three major credit bureaus (Equifax, Experian, TransUnion) and check your credit reports.

Step 6 — Keep careful records

  • Keep copies of the notice, documents you submit, dates and times of calls, and any confirmation numbers. These records help if you need to escalate the case.

Step 7 — When to get professional help or escalate

  • Contact the Taxpayer Advocate Service (TAS) if the IRS holds your refund longer than expected or if you face financial hardship: https://www.taxpayeradvocate.irs.gov (IRS TAS).
  • If you cannot resolve the issue yourself, work with a tax professional. You can authorize a professional with IRS Form 2848 (Power of Attorney).

Common mistakes to avoid

  • Ignoring the notice or missing the deadline.
  • Replying to email or text links that claim to be the IRS.
  • Providing personal documents to anyone who requests them outside the secure methods described on the notice.

Short FAQs

Q: How long will it take to clear the hold?
A: Timing varies. If you respond quickly with correct documentation, many verifications clear within a few weeks; complex identity-theft cases take longer.

Q: Does an identity verification notice mean I did something wrong?
A: No. Notices are triggered by mismatches, address/name changes, or suspected fraud. The notice is a protective measure to confirm you are the taxpayer.

Useful resources and further reading

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Professional disclaimer

This article is educational and not a substitute for professional tax, legal, or identity-theft counsel. For advice specific to your situation, consult a qualified tax professional or attorney.