What Are the Steps to Quickly Resolve Identity Verification Holds?

When the IRS places an identity verification hold, it’s a protective pause — but one you can move through faster with an organized, prompt response. Follow the prioritized steps below, use the IRS resources linked, and keep clear records of every contact.

Quick action checklist (step-by-step)

  1. Read the IRS notice immediately and verify authenticity.
  • Confirm the notice comes from the IRS (see the address, notice number, and instructions). The IRS explains legitimate identity-verification notices on its site (IRS: How to Verify Your Identity).
  1. Don’t ignore the deadline — act within the time frame shown on the notice.
  2. Gather the documents the IRS requests before you respond:
  • Photo ID (driver’s license or passport)
  • Social Security card or SSA verification
  • A recent utility bill, bank or mortgage statement with your current address
  • A copy of the tax return in question and any IRS notice you received
  1. Use the fastest secure submission method the IRS provides.
  • If the notice directs you to the IRS online verification tool, follow that link and complete verification (this often resolves a hold in 24–72 hours). See IRS guidance: How to Verify Your Identity (https://www.irs.gov/individuals/how-to-verify-your-identity).
  • If the notice requires mail, send copies (not originals) using tracked mail and retain proof of postage.
  1. If online verification isn’t available or you need a personalized review, request an appointment at a local Taxpayer Assistance Center or follow the notice instructions for in-person verification.
  2. Keep records of every submission and any call or correspondence, including dates, names, and confirmation numbers.
  3. Check processing status regularly via your IRS Online Account or the notice-specific instructions. If you filed electronically and your refund is delayed, see our guide for tracking refunds after an identity verification hold.
  4. If you don’t see movement after the IRS’s expected timeframe, follow up using the contact method on your notice or consult a tax professional.

Documentation checklist (easy copy)

  • Government-issued photo ID (driver’s license, passport)
  • Social Security documentation (card, SSA 1099, or Social Security statement)
  • Proof of address (utility bill, lease, or bank statement) dated within 60–90 days
  • A copy of the IRS notice and the tax return for the year in question
  • Any supporting documents the notice requests (wage statements, identity-theft affidavit, etc.)

For a focused evidence list, see our responding-to-identity-verification-requests evidence checklist.

Typical timelines

  • Online verification can resolve holds within 24–72 hours in many cases.
  • Paper documentation submitted by mail may take several weeks to 10–12 weeks, depending on IRS processing volumes.

These are general timelines; complex identity-theft cases will take longer (see IRS: Identity Theft and Fraud Scams).

Professional tips to speed resolution

  • Submit documents electronically when the notice allows — it’s faster and provides immediate confirmation.
  • Use tracked mail and keep copies; never send original identification documents unless explicitly requested.
  • If you suspect identity theft, file an IRS Identity Theft Affidavit (Form 14039) and follow IRS identity-theft instructions.

Common mistakes to avoid

  • Waiting to respond or discarding the notice as junk mail.
  • Sending incomplete documentation or untracked mail.
  • Sharing personal information by email or phone to anyone claiming to be the IRS — verify callers and use the phone number on your official notice.

Frequently asked questions

Q: How long will it take to get my refund after verification?
A: If you complete online verification promptly, many taxpayers see refunds released in a few days. Mailed documentation can add weeks; identity-theft investigations take longer.

Q: Can I call the IRS to speed things up?
A: Yes — use the contact number on the notice. If you don’t have the notice, the IRS individual help line and your local Taxpayer Assistance Center can guide next steps. Always document call details.

Authorities and next steps

This article summarizes IRS procedures and best practices. See the IRS pages for official instruction: How to Verify Your Identity (https://www.irs.gov/individuals/how-to-verify-your-identity) and Identity Theft and Fraud Scams (https://www.irs.gov/identity-theft-fraud-scams/how-to-report-id-theft).

For hands-on help and a document checklist, review our internal guides: “Tracking Refunds After an Identity Verification Hold” and “Responding to Identity Verification Requests: Evidence Checklist.”

Professional disclaimer: This content is educational and does not substitute for personalized tax advice. If your case involves suspected identity theft or prolonged holds, consult a qualified tax professional or contact the IRS directly.