Background

Identity verification holds have increased as the IRS strengthens defenses against tax-related identity theft. When the IRS flags a return for possible identity fraud, it pauses processing and may request proof that the return belongs to you. In my 15 years advising clients, quick, accurate responses to IRS requests and using the IRS online tools are the two most common actions that shorten delays.

How to track the refund step-by-step

  1. Use the IRS Where’s My Refund tool and IRS2Go app
  • Check https://www.irs.gov/refunds (IRS) first. Enter your Social Security number, filing status and exact refund amount to see basic status messages (example statuses: “Return Received,” “Return Accepted,” “Refund Approved”). If a hold is in place, the tool often gives the next action or directs you to the notice the IRS mailed.
  • The IRS2Go mobile app offers the same status checks if you prefer a phone app.
  1. Look for and read any IRS notice carefully
  • If the IRS needs verification, it will mail a notice with instructions. Follow those directions exactly and send requested documents promptly. If you didn’t get a notice but the online tool indicates an issue, check the mailing address on your most recent tax return and update it if necessary via the IRS guidance on IRS.gov.
  1. Complete any identity verification steps the IRS requests
  • The IRS may ask you to verify identity online, by mail, or over a scheduled phone call. Gather common items the IRS asks for: government photo ID, a copy of last year’s tax return, Social Security cards, and proof of address (utility bill, bank statement). The IRS identity-theft pages explain options: https://www.irs.gov/identity-theft-fraud-scams (IRS).
  1. Use the IRS Identity Verification Service when provided
  • Some taxpayers receive a link to the IRS online verification system. Complete the secure verification quickly; it usually shortens processing time versus mail-only exchanges.
  1. If you can’t verify online, follow the notice’s mail instructions
  • Send certified copies (not originals) of identity documents the IRS requests and keep proof of mailing. Track that mail delivery and retain copies for your records.
  1. Monitor follow-up and keep records
  • Note dates you checked the tool, phone calls, and every document you sent. If the IRS updates your refund status, the change will typically appear on the Where’s My Refund tool first.

Typical timelines and expectations

  • Timeframes vary: many holds resolve in a few weeks after successful verification, but complex identity investigations can take several months. The online refund tool and any mailed notice are your primary status sources.

  • Calling the IRS often adds time unless the notice instructs you to call. Follow the contact method in the IRS notice for the fastest resolution.

What to do if you suspect identity theft beyond the hold

  • Request an Identity Protection PIN (IP PIN) from the IRS to block fraudulent returns going forward (see IRS guidance).
  • Place a fraud alert or credit freeze with the three major credit bureaus and get a free report at https://www.annualcreditreport.com. File a report at https://www.identitytheft.gov (FTC) if someone used your identity.

Professional tips to speed resolution

  • Act within the time window on any IRS notice; delays are the most common cause of extended holds.
  • Provide clear, legible copies and a short cover letter listing the documents you’re enclosing.
  • Use tracked mail and keep digital copies of everything you send.
  • If you work with a tax pro, share all IRS communications with them so they can help manage responses.

Common mistakes to avoid

  • Waiting to check the Where’s My Refund tool or discarding the IRS mail notice.
  • Sending incomplete documentation or originals instead of copies when copies are requested.
  • Assuming a call speeds things up — always follow the notice instructions.

Useful resources and internal references

Professional disclaimer

This content is educational and based on current IRS guidance as of 2025. It is not personalized tax advice. For help with your specific situation, consult a qualified tax professional or follow the contact instructions on your IRS notice.